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5.0
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5.0
Difficulty
1,000
Ratings given
99%
Would take again
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| Name | Grades | Rating | |||
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Not teaching in Spring 2026 | |||||
MIS 6372 Ravishankar Narayan | |||||
A | |||||
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| Name | Grades | Rating | |||
|---|---|---|---|---|---|
Not teaching in Spring 2026 | |||||
MIS 6372 Ravishankar Narayan | |||||
A | |||||
Ravishankar Narayan
[email protected]Grades: 1,525
Median GPA: A
Mean GPA: 3.732
1.9
Professor rating
2.7
Difficulty
43
Ratings given
24%
Would take again
IT Services Management
MIS 6372
Naveen Jindal School of Management
The purpose of this course is to examine and explain how organizations engage and manage their IT services throughout the IT services lifecycle. The course covers topics related to service strategy, service design, service transition, service operation and continuous improvement. It also includes managing outsourced IT services and the organizational, technological and economical aspects associated with the outsourcing of IT services and functions. The course uses ITIL framework to illustrate various concepts. The course also explores how IT services are marketed by IT service providers. Organizational issues relating to changes in structure and culture are also explored. Perspectives relating to industry sectors such as telecom, healthcare and cloud service providers are included in the course. 3 credit hours.
Offering Frequency: Each year
Grades: 13
Median GPA: A
Mean GPA: 3.718
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Ravishankar Narayan
[email protected]Grades: 1,525
Median GPA: A
Mean GPA: 3.732
1.9
Professor rating
2.7
Difficulty
43
Ratings given
24%
Would take again
IT Services Management
MIS 6372
Naveen Jindal School of Management
The purpose of this course is to examine and explain how organizations engage and manage their IT services throughout the IT services lifecycle. The course covers topics related to service strategy, service design, service transition, service operation and continuous improvement. It also includes managing outsourced IT services and the organizational, technological and economical aspects associated with the outsourcing of IT services and functions. The course uses ITIL framework to illustrate various concepts. The course also explores how IT services are marketed by IT service providers. Organizational issues relating to changes in structure and culture are also explored. Perspectives relating to industry sectors such as telecom, healthcare and cloud service providers are included in the course. 3 credit hours.
Offering Frequency: Each year
Grades: 13
Median GPA: A
Mean GPA: 3.718
Click a checkbox to add something to compare.